Quality customer support is a critical factor in long-term customer satisfaction and loyalty. Alteran Technologies Is committeed to supporting and servicing our customers for the long-term. We understand that your business requires an immediate resolution of any problem and we are dedicated to providing you with timely support to ensure our continuing business relationship. As part of our support package you receive:
Telephone and email technical support
Remote Access Support
VPN network technical support gives our engineers the ability to diagnose and resolve system issues over the internet.
On Site Support
On site support when and if necessary.
Site Audit Support
Our support package also includes periodic on site audits by one of our experienced engineers. Our system installation is audited and certified to insure that it is performing to all specification.
Delivery of new software upgrades, patches, or workarounds